Terms & Conditions

“Website” refers to www.vlscreative.com and related pages. “Services” refers to digital marketing, branding, SEO/SEM, social media, email marketing, performance reporting, and game development solutions provided by VLS. “Client” means any individual or business that submits an inquiry, requests a proposal, or engages VLS for paid services.

You agree to use the Website only for lawful purposes and in a way that does not violate the rights of others. You must not attempt to disrupt the website, access restricted systems, or misuse forms/communication channels.

• •No unauthorized access or hacking attempts
• •No data scraping, copying, or automated crawling without permission
• •No posting malicious, abusive, or misleading information
• •No misuse of contact forms or spam submissions

Website information is for general guidance. Actual service scope, timelines, and pricing are confirmed in a written proposal, quotation, or Statement of Work (SOW). If there is a conflict between these Terms and a signed SOW, the signed SOW will govern for that project.

Successful outcomes depend on timely client input. Clients agree to provide accurate information, approvals, brand assets, access credentials (securely), and feedback within reasonable timelines.

• •Provide timely approvals and feedback
• •Provide accurate brand/product/service information
• •Ensure permissions/rights to provided assets
• •Maintain secure access and change passwords if needed

Deliverables are defined in the proposal/SOW. Revisions are included as specified; additional revisions or scope changes may require additional fees and timeline updates. If approvals are delayed, delivery timelines may shift accordingly.

Pricing is defined in the proposal/SOW. Unless otherwise stated, payments are due as per invoice terms. Late payments may pause service delivery until accounts are brought current.

• •Advance/retainer may be required before starting work
• •Recurring services may be billed monthly
• •Tools/platform fees (ads, hosting, subscriptions) are typically paid by the client unless stated
• •Taxes may apply as per applicable law

Website content (text, visuals, branding elements) is owned by VLS or licensed to VLS and is protected by intellectual property laws. For client projects, ownership and usage rights of deliverables will be defined in the SOW, typically transferring upon full payment unless otherwise agreed.

Both parties agree to keep confidential information private. This includes business data, strategies, pricing, credentials, source code, and non-public materials shared during a project. Confidentiality does not apply to information that is publicly available through no fault of either party.

Services may depend on third-party platforms (e.g., Google, Meta, email tools, hosting providers, app stores). VLS is not responsible for outages, policy changes, suspensions, or pricing changes on these platforms. Clients are responsible for complying with third-party terms and maintaining valid accounts.

Marketing performance depends on many external factors (competition, budgets, market conditions, algorithm changes). Therefore, VLS does not guarantee specific rankings, revenue, lead volumes, or ad performance outcomes unless explicitly agreed in writing. Game development timelines can also vary based on client feedback, scope changes, and technical constraints.

To the maximum extent permitted by law, VLS is not liable for indirect, incidental, special, or consequential damages (including lost profits, business interruption, loss of data) arising from website use or service delivery. Liability, if any, will be limited to amounts paid for the specific service giving rise to the claim.

We may suspend or terminate access to website services for abusive behavior, security risks, or non-payment. For projects, termination terms will be stated in the SOW. Work completed up to termination remains payable.

These Terms are governed by the laws of India. Subject to applicable law, disputes will be handled under the jurisdiction of competent courts. Where possible, we encourage good-faith negotiation before escalation.

We may update these Terms to reflect operational or legal changes. Updates will be posted on this page with a new date. For questions, contact us through the Contact Us page.